User service

Serve users attentively and create personalized service
1、 Service concept
Users first, service users
2、 Service principle

1. In order to meet the needs of users as the principle, users as the center, the implementation of family service.
2. Take immediate action to provide users with satisfactory services in an effective way.
3. Track the usage of users to make them feel that the service is around.
3、 Perfect and fast parts supply system
We have set up a spare parts warehouse to update the category of spare parts in a timely manner and respond to your needs. We also use fast logistics suppliers to implement the smooth logistics project to ensure 24-hour loading and smooth delivery.
4、 Service hotline
Users can timely feed back problems to us through the service hotline, and the service center wiring personnel will make a written record of the problems reflected by users, timely report to the relevant departments or leaders for instructions, and keep records on file. Answer the phone politely, warmly and normatively, answer questions simply and clearly, and record carefully. Four musts must be achieved: each problem reflected by users must be recorded; Be sure to handle every problem reflected by users; Be sure to recheck each processing result; Each treatment result must be reflected to relevant departments such as product production, quality and technology.